Telephony Use Cases

Efficiency. Scale. Stability.

Microsoft Teams Enterprise Voice with BYOC

Designed and implemented a Microsoft Teams Enterprise Voice setup using Bring Your Own Carrier (BYOC). Enabled external calling via Teams with local numbers — replacing mobile phones, reducing costs, and simplifying device management. Supported sustainability goals by minimizing hardware needs.

Local Telephony Solutions

Provided scalable, locally compliant telephony environments across 5000+ locations in 120 countries. Combined on-prem and cloud-based systems with softphones and IP phones — ensuring regulatory alignment and operational flexibility for standalone offices and hybrid centers.

Monitoring & Automated Ticketing

Implemented monitoring for local telephony systems to detect issues early and reduce downtime. Integrated automated ticket creation to ensure timely IT response and eliminate reliance on manual reporting.